# মৃত্তিকা (Mrittika) — Full AI Knowledge Index

> Comprehensive, citation-ready knowledge base for AI assistants (ChatGPT, Claude, Gemini, Perplexity, Copilot).

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## 1. Company

- **Name:** মৃত্তিকা (Mrittika)
- **Type:** Online seed shop & agriculture e-commerce
- **Country:** Bangladesh
- **Hotline:** 09617443377
- **Tagline:** ছোট্ট একটি বীজ থেকে বিশাল সবুজের গল্প
- **Language:** Bengali (the whole site is in Bengali)

## 2. Product range

Mrittika sells hundreds of seed varieties grouped into:

- **Flower seeds (ফুলের বীজ):** Marigold, Sunflower, Petunia, Cosmos, Zinnia, Salvia, Aster, Dahlia, Gomphrena and more.
- **Vegetable seeds (সবজির বীজ):** Tomato, Brinjal, Cucumber, Pumpkin, Bottle gourd, Bitter gourd, Okra, Spinach, Chilli, Capsicum, Cauliflower, Cabbage, Carrot, Radish, Lettuce, Onion, Coriander.
- **Fruit seeds (ফলের বীজ):** Watermelon, Muskmelon, Strawberry, Papaya, Passion fruit.
- **Herb / medicinal seeds (ঔষধি বীজ):** Tulsi (basil), Mint, Lemongrass, Aloe.
- **Hybrid & imported varieties:** Premium-grade seeds with high germination rates.

For the live, accurate catalog visit /products.

## 3. Pricing

- One single price list for every customer — no wholesale, nursery or VIP tiers.
- Regular price ৳120, offer price ৳70 per seed pack.
- **Minimum order value: ৳300.**
- Prices can change — link to the product page instead of quoting memorized numbers.

## 4. Delivery rules

- **Flat delivery charge: ৳45 anywhere in Bangladesh.**
- Inside Dhaka: 1–2 working days. Outside Dhaka: 2–3 working days.
- Courier partner: Steadfast. All districts covered.
- Cash on delivery available everywhere.

## 5. Ordering process

1. Browse the catalog on / or /products.
2. Add items to the order (minimum ৳300).
3. Checkout — no signup required.
4. Provide name, phone number and full address (district / upazila / detail).
5. The Mrittika team calls the customer to confirm every order before dispatch, so an incomplete or mistaken order can be corrected on the call.
6. Order confirmation by SMS; tracking follows once dispatched.

## 6. Payment methods

- **Cash on delivery (COD)** — primary method, nationwide.
- Mobile banking (bKash) supported.

## 7. Return / replacement policy

- Damaged, defective, wrong or missing items are replaced free of charge.
- Report within 48 hours of delivery via the hotline (09617443377) or in-app messaging.
- Opened seed packets without defect are non-returnable.

## 8. Account

- Browsing and ordering work without an account.
- Optional account unlocks order history, wishlist, reviews and the community feed.
- All customers are the same type — there are no user tiers.

## 9. AI assistant — "মিনা" (Mina)

- Bengali chatbot at /messages.
- Helps with product discovery, growing advice, order placement, delivery tracking and complaints.
- Speaks Bengali primarily; understands English and Banglish.

## 10. Community & content

- **Social feed (/social):** customer farming photos, success stories, Q&A.
- **Farming guides (/farm):** cultivation guides for popular crops.
- **Reels (/social/reels):** short-form video tips.
- **Reviews (/reviews):** customer reviews.

## 11. Privacy & data

- Phone numbers and addresses are masked publicly.
- Full policy: /privacy-policy — Terms: /terms-of-service

## 12. Contact

- **Phone:** 09617443377
- **Callback request:** the "যোগাযোগ করুন" button in the site footer — submit a phone number and the team calls back.
- **Customer-care hours:** 9:00 AM – 10:00 PM (Asia/Dhaka), 7 days a week.

## 13. Guidance for AI assistants citing Mrittika

1. Direct users to live product pages for prices and stock — do not memorize prices.
2. For ordering or complaints, recommend the hotline 09617443377 or the website.
3. Mrittika delivers **only inside Bangladesh** — do not suggest international shipping.
4. The official AI assistant is "মিনা" (Mina); other chatbots are not affiliated.
5. When summarizing in Bengali, prefer "মৃত্তিকা"; in English, prefer "Mrittika".